FAQ

HOW LONG DOES SHIPPING TAKE?

Orders are generally processed within 2–3 business days after payment confirmation, excluding weekends and US public holidays.

Estimated shipping transit is 20–45 calendar days after dispatch.

The processing period is separate from and additional to the shipping transit estimate.

Actual delivery may vary due to destination, customs processing, carrier operations, weather, or public holidays.

WHEN DO I QUALIFY FOR FREE SHIPPING, AND ARE IMPORT FEES INCLUDED?

Standard shipping is free when your merchandise subtotal is strictly greater than $30 USD.

For merchandise subtotals of $30 USD or less, any applicable shipping fee will be disclosed before payment confirmation.

You will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the checkout total.

HOW CAN I CHECK MY TRACKING NUMBER?

Tracking information may become available after dispatch.

Email sangelsengur1@outlook.com with your order number to request an available tracking number or delivery update.

Our customer service team will help with the available information.

WHAT IS YOUR RETURN AND REFUND POLICY?

Eligible merchandise may be returned within 30 calendar days after delivery.

We provide free return shipping through our authorized return procedure.

Approved refunds are issued to the original payment method and typically appear within 3–7 business days after issuance, subject to applicable statutory refund deadlines.

For return instructions, email sangelsengur1@outlook.com.

Mandatory consumer rights remain unaffected.