Refund policy

RETURN AND REFUND POLICY
Last Updated: November 11, 2026

At livemorlixa, we aim to make shopping straightforward by explaining how customers can request a return, exchange, cancellation, or refund. This policy covers purchases through https://livemorlixa.shop and operates alongside any mandatory consumer rights.

1. OUR 30-DAY RETURN OFFER

Customers may request an eligible return within 30 calendar days after the date their order is delivered.

For a change-of-mind return, the merchandise should be in its original condition, unused or unworn except for reasonable inspection, with proof of purchase. Please include any accessories and original packaging where reasonably practical.

These conditions do not affect statutory remedies for defective, damaged, incorrectly described, or otherwise nonconforming goods.

2. FREE RETURN DELIVERY

We cover the return shipping cost for eligible returns requested during the 30-calendar-day period.

Please email sangelsengur1@outlook.com to begin a return. Include your order number, the items involved, and a brief explanation.

Our support team will provide instructions, an authorized return destination, and a prepaid return label or another suitable arrangement at no cost to you.

Do not send merchandise to a business or warehouse address without authorization. The approved return destination may differ from our business correspondence address.

3. STEPS TO RETURN AN ORDER

Step 1: Contact customer service during the applicable return period.

Step 2: Supply the order number and information about the merchandise.

Step 3: Follow the return instructions and use the prepaid shipping arrangement provided.

Step 4: Keep evidence of return shipment until the matter is resolved.

4. WRONG, DAMAGED, OR FAULTY ITEMS

If merchandise arrives damaged, is defective, or does not match your order, please tell us as soon as reasonably possible.

Include your order number and a description of the problem. Photographs may be helpful where available.

We will arrange an appropriate repair, replacement, or refund under applicable consumer protection laws. Customers will not pay additional charges for remedies that must legally be provided free of charge.

Statutory rights are not limited by our voluntary change-of-mind requirements.

5. REFUND PROCESSING

After receiving returned merchandise or sufficient evidence that it has been returned, we will assess the request and issue any approved refund to the original payment method.

Funds normally appear in the customer's account within 3–7 business days after the refund is issued. Actual posting times depend on the customer's bank or payment provider.

We will meet applicable legal deadlines for issuing refunds. The expected bank processing period does not extend statutory refund deadlines.

6. EXCHANGES

Exchanges are subject to available inventory. Contact customer support before sending an item back for an exchange.

If a requested replacement cannot be supplied, an eligible refund and separate purchase may be arranged.

7. ORDER CANCELLATION

Email customer support promptly if you wish to cancel a purchase.

We will try to cancel the order before dispatch. If the package has already shipped, the applicable return procedure may be used.

Mandatory cancellation rights remain unaffected.

8. SHIPPING AND IMPORT COSTS

Standard shipping is free when the merchandise subtotal is strictly greater than $30 USD.

For merchandise subtotals of $30 USD or less, any applicable shipping charge will be displayed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the total shown at checkout.

Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.

9. UK CANCELLATION RIGHTS

Eligible UK consumers generally have 14 days after receiving goods bought online to notify the seller that they wish to cancel without giving a reason.

They generally have another 14 days after giving notice to return the goods.

Qualifying refunds, including standard outbound delivery charges where legally required, will be processed within applicable statutory deadlines.

Certain exceptions may apply to specified goods, including some personalized products and opened sealed hygiene-sensitive merchandise.

Our voluntary 30-day free return service does not reduce mandatory consumer rights.

10. CUSTOMER SERVICE

Store Name: livemorlixa
Official Website: https://livemorlixa.shop
Customer Service Email: sangelsengur1@outlook.com

Please obtain authorized return instructions before shipping merchandise back.