Shipping policy
SHIPPING POLICY
Last Updated: November 11, 2026
Thank you for placing an order with livemorlixa. This Shipping Policy explains processing times, expected transit periods, shipping charges, tracking assistance, and options when deliveries are delayed or missing.
1. ORDER PROCESSING
Orders are generally processed within 2–3 business days following payment confirmation.
Business days exclude weekends and US public holidays.
Processing may include payment review, merchandise preparation, packaging, and transfer to a shipping carrier.
2. ESTIMATED TRANSIT TIME
Estimated shipping transit is 20–45 calendar days after dispatch.
The 2–3-business-day order processing period is separate from and additional to this shipping estimate.
Arrival dates are estimates rather than guarantees. Customs checks, delivery carrier interruptions, extreme weather, and public holidays may affect arrival.
3. SHIPPING LOCATIONS
We primarily serve customers in the United States and United Kingdom.
Available delivery destinations will be shown during checkout.
4. SHIPPING RATES
Standard shipping is free when the merchandise subtotal is strictly greater than $30 USD.
For merchandise subtotals of $30 USD or less, any applicable shipping fee will be displayed before payment confirmation.
We will not impose undisclosed shipping charges after checkout.
5. CUSTOMS, DUTIES, AND TAXES
Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the checkout total.
Where necessary, the seller will arrange or cover these costs.
Applicable US sales taxes, UK VAT, and import obligations will be handled according to relevant laws.
6. TRACKING ASSISTANCE
Tracking information may become available after an order has been dispatched.
To request an available tracking number or shipping update, email sangelsengur1@outlook.com and include your order number and checkout email address.
Our customer service team will assist with available tracking details.
7. DELIVERY DELAYS
Customs inspections, carrier disruptions, adverse weather, holidays, or inaccurate address information may delay a shipment.
Contact customer support if an order is overdue.
For UK purchases, an extended delivery timeframe must be clearly disclosed and agreed before payment confirmation.
Mandatory remedies for delayed or undelivered goods remain unaffected.
8. LOST OR MISSING PARCELS
If your package is missing or confirmed lost during transit, contact sangelsengur1@outlook.com with your order details.
We will investigate with the carrier and arrange an appropriate replacement at no additional cost or a refund under applicable consumer protection laws.
9. DELIVERY ADDRESS CHANGES
Please verify your shipping information before completing checkout.
If a correction is necessary, contact us promptly. Changes may not be possible once the package is dispatched.
10. SEPARATE SHIPMENTS
Orders containing multiple products may arrive in more than one parcel.
No additional shipping charge will be imposed solely because an order is split into separate shipments.
11. SHIPPING SUPPORT
Store Name: livemorlixa
Official Website: https://livemorlixa.shop
Customer Service Email: sangelsengur1@outlook.com